Refund Policy

OUR REFUND POLICY GUARANTEES THAT YOU CAN GET YOUR ENTIRE PURCHASE PRICE REFUNDED WITHIN 30 DAYS FROM THE DATE OF PURCHASE, UNDER CERTAIN CONDITIONS. THE DETAILS OF OUR POLICY ARE AS FOLLOWS:

Full refund will be processed in the following cases:

• If you accidentally bought the software more than once (for the same domain name).
• When your credit card was used to place the order without your permission (in accordance to our payment gateway policy).
• When your problems are caused by a bug and/or error in our software and we are not able to correct the error within an acceptable period of time, given that you have provided us full access to the server, where the applications are installed.

NOTE: In this case, the refund is only made after we receive detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.

Refund request will be declined in the following cases:

• When the refund request reaches us after 30 days from the date of purchase.
• When you do not reply to our email and confirm your request within one business week from the first day you file a claim for the refund.
• When you demand a refund immediately after buying the software.
• When you inform us about changing your decision to buy the software, saying you have uninstalled it and are not going to use it, without giving us any particular reasons.
• When reasons which prevent you from proper use of our software are stated clearly on our official site. (For example, if you request a refund due to the absence of a streaming media server, which is required for all Audio/Video applications and which is listed in the requirements list for our software).
• If your configuration does not meet our recommended system requirements.
• If the problems are caused by third party software, such as server software i.e. (FMS).